janu4 Privacy Policy —
Your Information, Our Responsibility

janu4 is a safe and reliable online entertainment platform for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy describes in detail what information janu4 collects, why it is collected, how that information is used, and what steps we take to protect your information.

Please read this policy carefully. By registering on this platform or using any of our services, you are agreeing to this privacy policy.

1.1 Information You Provide Directly

When you create an account on janu4 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — minimum age of 21 required)
• Email address and contact information
• Password (stored in encrypted form)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Documents required for identity verification (national ID card or passport information)
• Deposit and withdrawal transaction history

1.2 Automatically Collected Information

When you visit our platform, certain information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Pages you visited and session duration
• Referral URL (the site you came from)
• Information collected through cookies and similar tracking technologies

1.3 Cookie Policy

The janu4 website uses cookies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required for the basic functionality of the platform
• Performance cookies: Used to monitor and improve site performance
• Functionality cookies: To remember your preferences (such as language selection)

You can disable cookies by changing your browser settings. However, some services may not work properly as a result.

janu4 uses your information for the following legitimate purposes:

1. Account management and identity verification: Your information is used to properly manage your account and confirm user identity.
2. Processing financial transactions: To carry out deposits, withdrawals, and other financial activities.
3. Improving service quality: To enhance your experience and add new features.
4. Security and fraud prevention: To detect suspicious activity and protect the security of the platform.
5. Providing customer support: Our 24/7 support team uses your information to resolve your requests and complaints.
6. Fulfilling legal obligations: To comply with applicable laws and regulations.
7. Responsible gaming: To monitor playing patterns and provide support to potentially problem players.

janu4 may share your information only in very limited circumstances and only where necessary. This includes:

3.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations have their own privacy policies.

3.2 Technology Service Providers

Limited technical information may be shared with technology partners who assist in operating our platform — solely for the purpose of providing services.

3.3 Legal Requirements

If required by law, a court order, or a valid request from a government authority, janu4 may be obligated to provide the necessary information.

3.4 Business Changes

In the event of a company merger, acquisition, or sale of assets, your information may be transferred. You will be notified in advance in such a case.

janu4 applies the highest industry-standard security measures to keep your information safe:

• SSL/TLS encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
• Two-factor authentication: The option to add an extra layer of security to your account.
• Regular security audits: Our systems undergo regular security testing.
• Restricted access: Only authorised staff can access your information.
• Firewall and intrusion detection: Servers are kept protected from external attacks.

Even so, no one can guarantee complete security when transferring information over the internet. We make every effort, but in the event of any data breach, we will notify you in a timely manner.

janu4 retains your information only for as long as necessary. In general:

• Active accounts: All necessary information is retained while the account remains active.
• Closed accounts: Even after an account is closed, some information may be retained for a specific period due to legal obligations.
• Financial transaction records: May be retained for an extended period as required by law.
• Customer service records: Retained for a set period to ensure service quality.

Once the necessary period has passed, we securely delete or anonymise your information.

As a user of janu4, you have certain important rights over your own information:

6.1 Right to Know

You have the right to know what information we hold about you, where it was collected from, and how it is being used.

6.2 Right to Rectification

You may request correction of any inaccurate or incomplete information in your account.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may have a legal obligation to retain some information due to legal requirements.

6.4 Right to Object to Processing

You may object to your information being used for certain purposes.

6.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

janu4 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has created an account, the following steps will be taken:

• The relevant account will be closed immediately.
• Any collected information will be securely deleted.
• Any financial transactions will be cancelled.

If you are aware that a minor has registered on this platform, please inform our support team.

janu4 reserves the right to update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after a change has been made will be considered as your acceptance of the new policy.

We therefore advise you to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will consider your request with appropriate care.

We will endeavour to respond within a reasonable time after receiving your request.